FREE WORLDWIDE SHIPPING OVER €80

Shipping and Returns

Shipping

All orders above €80 are shipped via registered post for free worldwide. Every Gaia and Nina order is beautifully wrapped as a gift and shipped from our hubs in either Malta or Turkey.

All orders are dispatched within 2 working days from receipt of payment.

All Malta orders less than €80 are sent by tracked parcel post for a flat rate of €5.00.

All international orders less than €80 are sent by tracked parcel post for a flat rate of €10.00.

We ship to all countries, however please note that all international customers are responsible for the customs and duties that may be applied to the delivery within their own country.

Delivery to Malta takes approximately 5 days.

Delivery to Europe takes approximately 10 - 15 days.

Delivery to outside of Europe takes approximately 15 - 20 days.

Returns

You may return your product within 30 days from the delivery date. If 30 days have passed since your purchase, unfortunately we are unable to offer a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, including all original packaging. Clothes that have been worn, or have had their tags removed may not be returned.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment as soon as possible. Please note that there is often some processing time required before a refund appears on your bank or credit card statement.
Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange your order, please inform us within 5 days of receiving your package by sending an email at hello@gaiaandnina.com. Exchange requests received after this time period will not be accepted. Once your exchange has been approved, please mail your product to 115, Msida Valley Road, Birkirkara. BKR 9021, Malta.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

How to return or exchange your order

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

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